Last Updated: 2026.05.21

Mibro provides a 12-month warranty that is processed in the most hassle-free way possible.

Warranty Overview

Item	Warranty Period (Months)
Mibro T2	12
Mibro T1	12
Mibro OpenEar Pro	12
Mibro OpenEar	12
Mibro Lite 3 Pro	12
Mibro Lite 3	12
Mibro Kids Z5	12
Mibro Kids Z3	12
Mibro Kids S1	12
Mibro Kids P6	12
Mibro Kids P5	12
Mibro GT	12
Mibro GS Pro2	12
Mibro GS Pro	12
Mibro GS Explorer S-Ti Standard	12
Mibro GS Explorer S-Ti Premium	12
Mibro GS Explorer S	12
Mibro GS Explorer	12
Mibro GS Active2	12
Mibro GS Active	12
Mibro FIT	12
Mibro C4	12
Mibro A3	12
Mibro A2	12
Mibro 2PIN Magnetic Charger - Woven	12
Mibro 2PIN Magnetic Charger - TPE	12
Mibro 22mm Silicon Strap	12
Mibro 22mm Genuine Leather Strap	12

• All quality-related defects on products sold directly by Mibro are covered by an extensive warranty, starting from the date of purchase.
• For goods deemed defective or not as described, please contact our customer service immediately. We will arrange for a replacement, repair, or refund in accordance with statutory warranty provisions.

Contact Us: service@mibrofit.com

Process:

• Buyer must provide sufficient proof of purchase
• Mibro must document what happens when buyers troubleshoot the product
• The defective item's serial number and/or visible proof depicting the defect are required
• It may be necessary to return an item for quality inspection

For defective items that Mibro needs to return, warranties on those replacements are voided if the wrong item is returned to Mibro or if the defective item is not returned.

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address to item was originally shipped to).

Shipping costs must be covered by the buyer in the following situations:

• Returning products for any reason other than a proven defect
• Warranty claims on items taken outside the original country of purchase
• Buyer's accidental returns
• Returning personal items
• Returning items claimed to have defects but found by Mibro quality control to be in working condition
• Returning defective items in international shipping
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non-quality-related issues (after 30 days of purchase)
• Free products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
• Purchases from illegitimate resource

Mibro is not liable for:

• Loss of data incurred from the use of Mibro products
• Returning personal items sent to Mibro

When returning items with a prepaid shipping label provided by Mibro, Mibro takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. Mibro does not provide refunds for items damaged in transit for non-quality-related warranty claims.

For more details, please read the RETURN & REFUND POLICY.

If you have any questions about this Warranty Policy, please contact us via our Help Center or by writing to service@mibrofit.com.